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Return Policy

At Bolang (“we,” “our,” or “us”), customer satisfaction is our top priority. We strive to provide high-quality galaxy projectors and lighting solutions that enhance your home, office, or outdoor space. This Return Policy outlines our procedures, eligibility, and conditions for returning products purchased through our website https://www.bolangmake.com.

Please read this policy carefully to understand your rights and responsibilities regarding product returns. By making a purchase on our website, you agree to the terms outlined below.

1. Return Eligibility

We accept returns under the following conditions:

  1. Time Frame: Returns must be initiated within 30 calendar days from the date you receive the product.
  2. Original Condition: Items must be returned in their original packaging, including all accessories, manuals, and any promotional items. Products should be in unused and resalable condition.
  3. Proof of Purchase: A valid proof of purchase (order confirmation, receipt, or invoice) is required to process any return.
  4. Exclusions: Certain products are non-returnable, including:
    • Customized or personalized galaxy projectors
    • Products marked as final sale
    • Gift cards or digital content

If your item does not meet the eligibility criteria above, we reserve the right to refuse the return.

2. Damaged or Defective Products

We take quality control seriously. If you receive a damaged or defective galaxy projector, please contact us immediately.

a. Reporting Defects

  • Contact us within 7 calendar days of receiving the product.
  • Provide photos or videos demonstrating the defect or damage.
  • Include your order number and a detailed description of the issue.

b. Resolution

Upon verification, we may offer:

  • Replacement: A new product of the same model will be sent at no additional cost.
  • Repair: We may arrange for repair services if feasible.
  • Refund: If replacement or repair is not possible, a full refund may be issued.

We do not cover shipping costs for defective or damaged items; all related shipping fees will be borne by Bolang.

3. Return Process

To initiate a return for eligible products, please follow these steps:

  1. Contact Customer Service:
    • Email: Lydia@bolangco.com
    • Phone: 0760-8628 0652
      Provide your order number, product details, and reason for return.
  2. Return Authorization:
    Our customer service team will review your request and issue a Return Merchandise Authorization (RMA) number. Products returned without an RMA number may not be processed.
  3. Prepare the Package:
    • Include all original packaging, accessories, manuals, and the RMA number.
    • Securely pack the product to prevent damage during shipping.
  4. Ship the Product:
    • Send the product to our return address:
      Third Industry Zone, Tanzhou Town, Zhongshan City, Guangdong Province, China
    • Customers are responsible for return shipping costs, except for defective or damaged items.
  5. Return Confirmation:
    Once we receive and inspect the returned product, we will notify you via email regarding the approval or rejection of your return.

4. Refunds

a. Refund Method

Approved refunds will be processed using the original payment method within 7–14 business days of receiving the returned product.

b. Refund Amount

  • Refunds will cover the product price.
  • Shipping costs are non-refundable, except for cases involving defective or damaged products.
  • If the product was part of a promotion or discount, the refund may be adjusted proportionally.

c. Partial Refunds

Partial refunds may be issued under the following conditions:

  • Product is returned with missing or damaged parts
  • Product shows signs of excessive use or wear
  • Original packaging is not included

5. Exchanges

If you wish to exchange your galaxy projector for another model or color:

  1. Follow the return process to send back the original item.
  2. After the returned item is received and inspected, we will process the exchange.
  3. Price differences may apply for exchanges involving different models or promotional offers.

6. Shipping Costs for Returns

  • Customer-Initiated Returns: Customers are responsible for shipping costs unless the product is defective or damaged.
  • Company-Initiated Returns: If the return is due to our error or a defective product, Bolang will cover the shipping fees.
  • We recommend using a trackable shipping service for returns. Bolang is not responsible for items lost or damaged during return shipping.

7. Non-Returnable Items

Certain items cannot be returned or refunded:

  • Customized galaxy projectors or personalized products
  • Items marked as “final sale” on the product page
  • Opened gift cards or downloadable digital content
  • Products returned outside the 30-day return window

8. Warranty

Our galaxy projectors include a manufacturer’s warranty covering defects in materials and workmanship. Warranty terms vary by product and are separate from this return policy.

For warranty claims, please contact our customer service team at Lydia@bolangco.com or 0760-8628 0652.

9. Cancellation Policy

  • Orders may be cancelled within 24 hours of placing the order.
  • Once an order has been shipped, it cannot be cancelled. Customers must follow the return process after receiving the product.

10. Responsibilities

  • Customers are responsible for ensuring that returned items are securely packaged to avoid damage during transit.
  • Bolang reserves the right to refuse returns that do not meet eligibility criteria.
  • Bolang is not liable for any products lost or damaged during customer-initiated return shipping.

11. Contact Information

For all return inquiries, please contact our customer service team:

  • Email: Lydia@bolangco.com
  • Phone: 0760-8628 0652
  • Address: Third Industry Zone, Tanzhou Town, Zhongshan City, Guangdong Province, China

Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM CST to assist with any questions regarding returns, exchanges, or refunds.

By purchasing a galaxy projector or other products from Bolang, you agree to the terms of this Return Policy. We are committed to providing a smooth and transparent return process to ensure your satisfaction.